We appreciate your order with us at SurfandDirt.com and hope that you are completely satisfied with it! We understand the need for you to actually see and feel the merchandise before you know if it is what you wanted. Therefore, you may return any unused/unworn item for an exchange or, if you prefer, a refund of the cost of the product within 120 days of purchase. To return merchandise repack item(s) in a sturdy box, place a note inside instructing us to refund or exchange and mail to:
196 Beacon Road
Bristol, VA 24201
Please send back packages via a traceable method (i.e. UPS/FedEx Ground or US Priority Mail). If you have any additional questions feel free to call us at 800-540-9007 or email us at firstname.lastname@example.org. Once again thank you for your order.
SHIPPING RATES AND OPTIONS
Continental United States
SurfandDirt.com is proud to use UPS and US Postal Service as our primary shipping partners. UPS and USPS offer fast, reliable and accurate service. For the lower 48 states we offer the following services:
|Standard Service (4-8 Days)||FREE (Only $3.95 on Orders Under $39)|
|Expedited Service (2-4 Days)||$10.95 (Only $4.00 on Orders Over $75)|
|2 Business Day Service||$23.95|
Note that all transit times listed above are business days. Saturday and Sunday do not count towards your total shipping time. Official holidays don't either. For your convenience please reference the chart below for delivery schedules. Orders placed before 1 PM EST will be shipped out the same business day.
Alaska, Hawaii and most US Territories
We are also pleased to offer service to Alaska, Hawaii, Puerto Rico and most U.S. Territories via the US Postal Service with the following rates:
|Standard Service (4-7 Days)||FREE (Only $5.95 on Orders Under $39)|
|USPS Express Service (2-3 Days)||$24.95|
We offer two shipping methods to Canada, United States Postal Service's International Priority Mail and Express Mail services. USPS Priority delivery usually takes between 7 and 14 days and the Express service takes 5 to 7 days. Any customs fees, taxes or duties are the responsibility of the customer and are due upon receipt of the package. Please note the transit times listed are estimates provided by the US Postal Service. Your package, depending on your location, may take slightly longer to arrive.
|USPS Priority Service (7-14 Days)||$24.95|
|USPS Express Service (5-7 Days)||$45.95|
We salute our brave men and women serving our country overseas and are happy to ship via US Postal Priority Mail to your APO address. As these shipments must go through military channels we cannot guarantee delivery times. Please choose the Economy Service shipping method when checking out and we will take care of all the rest.
Do you ship to international customers?
Sorry, at this time we are able to ship to US and Canada only.
How Soon After I Place My Order Will It Be Shipped?
Generally we will ship out your order the same day if you order by 1 pm Eastern Standard Time (we do not ship on Saturday, Sunday or major holidays).
Do you ship to PO boxes?
Yes, we will gladly ship to your PO Box via the USPS Mail service. Shipping times are not guaranteed through the postal service although most packages arrive within 3-5 days